Terms of service

F.T.S. Turismo Ltda.
*When applying, please be sure to print out and read these travel conditions.

1. Custom-Ordered Package Travel Contract

A "Custom-Ordered Package Travel Contract" (hereinafter referred to as "Contract") refers to a travel agreement whereby the company, upon request from the customer, creates a travel plan specifying the destination and schedule of the trip, the transportation and other services to be provided to the customer, and the travel fees to be paid by the customer to the company. The trip is then executed based on this plan.

2. Application for the Contract

  1. Customers intending to apply for a contract based on the plan provided by the company must complete the company’s designated application form with the required information and submit it along with the prescribed application fee as determined by the company.
  2. Customers seeking to enter into a communication-based contract must notify their membership number, notwithstanding the provisions of the preceding paragraph.
  3. If the travel application is made by a group or organization leader acting as the responsible party (hereinafter referred to as the "Contract Representative"), it shall be assumed that the Contract Representative possesses full authority to handle the conclusion and cancellation of the contract on behalf of all members.
  4. The Contract Representative must submit a list of participants to the company by the date specified by the company.
  5. The company assumes no liability whatsoever for any debts or obligations incurred or anticipated between the Contract Representative and the participants.
  6. If the Contract Representative does not accompany the group, it shall be deemed that a participant previously designated by the Contract Representative assumes the role of the Contract Representative after the trip commences.
  7. Customers who are in poor health, require assistive devices such as wheelchairs, have mental or physical disabilities, have allergies to food or animals, are pregnant or may be pregnant, or are accompanied by service dogs (guide dogs, hearing dogs, or assistance dogs), as well as others requiring special considerations, must notify the company at the time of application of their need for such accommodations. (This obligation also applies if these conditions arise after the contract is established.) After receiving such notification, the company will provide instructions and request specific details about necessary measures during the trip. The company will respond within a possible and reasonable scope. In doing so, the company may inquire further or request a written declaration of the customer's condition and required accommodations. Costs incurred for such special arrangements made at the customer's request shall, in principle, be borne by the customer.

3. Refusal to Conclude a Contract

The company may decline to enter into a Custom-Ordered Package Travel Contract in the following cases:

  1. When operational constraints of the company exist.
  2. In cases of communication-based contracts where the customer's credit card is invalid or cannot be used to settle all or part of the travel-related charges in accordance with the card issuer's membership terms.
  3. When the customer is likely to cause inconvenience to other customers or hinder the smooth execution of group activities.
  4. Participation may be declined if it is determined that the customer is a member, associate, or affiliate of organized crime groups, enterprises affiliated with organized crime groups, corporate extortionists, or any other antisocial forces.
  5. Participation may be declined if the customer engages in violent demands, unreasonable requests, threatening behavior or acts of violence in relation to dealings with the company or related entities, or any actions equivalent to such conduct.
  6. Participation may be declined if the customer spreads rumors, uses deceit or intimidation to damage the company's reputation, or obstructs the company's operations, or engages in any actions equivalent to such conduct.

4. Timing of Contract Formation

  1. The contract is established when the company accepts the conclusion of the contract and receives the application fee.
  2. When concluding a contract with a Contract Representative, the company may accept the application without receiving the application fee, based on a written special agreement. In such cases, the contract is deemed established upon the delivery of the special agreement document.
  3. The application fee will be applied toward the travel price, cancellation charges, or other payments owed by the customer to the company.
  4. For communication-based contracts, notwithstanding the provisions in item (1), the contract is established when the company notifies the customer of its acceptance of the application, and the notification reaches the customer.

5. Delivery of Contract Documents

  1. The company will promptly deliver a contract document to the customer after the contract is established. This document will specify the travel itinerary, details of the travel services, the travel price, other travel terms, and matters relating to the company's responsibilities.
  2. The scope of travel services arranged and managed by the company under the contract will be limited to those specified in the contract document mentioned in the preceding paragraph.

6. Finalized Document

  1. If the confirmed travel itinerary or the names of the transportation or accommodation providers cannot be specified in the contract document, the company will list the planned accommodations and key transportation providers as potential options in the contract document. After the issuance of the contract document, and no later than the day before the trip starts (or on the trip start date if the application was made within seven days prior to the start date), the company will issue a finalized document specifying the confirmed details.
  2. In the case described in the preceding paragraph, if a customer requests confirmation of the arrangement status before the finalized document is issued, the company will respond promptly and appropriately.
  3. Upon issuance of the finalized document, the scope of travel services to be arranged and managed by the company will be specifically defined in accordance with the details outlined in the finalized document.

7. Payment of Travel Fees and Changes to Travel Fees

  1. The amount of the travel fees will be indicated in the proposal document for the Custom-Ordered Package Travel. Travel fees must be paid by the due date specified by the company, prior to the departure date of the trip.
  2. If the applicable fares or charges (hereinafter referred to as "Applicable Fares and Charges") for the transportation provider undergo significant revisions due to substantial changes in the economic environment, compared to the Applicable Fares and Charges announced as effective on the reference date stated in the proposal document, and the extent of the revision far exceeds normal expectations, the travel fees may be increased or decreased by the amount of the difference. In cases where the travel fees are to be increased, the company will notify customers no later than 15 days before the departure date. In such cases, customers may cancel the contract without paying the planning fees or cancellation charges before the trip commences. If the Applicable Fares and Charges decrease, the travel fees will be reduced by the same amount.
  3. If the contract document specifies that the travel fees vary depending on the number of people using transportation or accommodation providers, and changes to this number occur after the contract is concluded for reasons not attributable to the company, the travel fees may be adjusted as outlined in the contract document.

8. Changes to the Contract Contents

  1. If a customer requests changes to the contract contents, the company will comply with the request to the extent possible. In such cases, the company may adjust the travel fees.
  2. In the event of natural disasters, war, civil unrest, suspension of travel services by transportation or accommodation providers, orders from public authorities, the provision of transportation services deviating from the original schedule, or other circumstances beyond the company's control, the company may modify the travel itinerary, the content of travel services, or other elements of the Custom-Ordered Package Travel. This will occur when such changes are deemed unavoidable to ensure the safe and smooth execution of the trip. In these cases, the company will promptly explain to the customer the reasons such circumstances are beyond the company’s control and the causal relationship involved. However, in urgent situations where immediate explanations are not possible, the company will provide such explanations after making the changes.

9. Customer Substitution

  1. A customer who has entered into a contract with the company may transfer their contractual position to a third party with the company's consent.
  2. To obtain the company’s consent as stipulated in the preceding paragraph, the customer must complete the company’s designated form with the required information and submit it, along with the prescribed handling fee, to the company.
  3. The transfer of the contractual position described in paragraph 1 takes effect upon the company’s consent. Thereafter, the third party who has acquired the contractual position will succeed to all rights and obligations of the original customer under the contract.

10. Cancellation of Travel Contracts by Customers

  1. Cases Where the Company Collects Planning Fees or Cancellation Fees

    1. Customers may cancel the travel contract by paying the planning fees or cancellation fees specified in the proposal document. However, if the company attaches documentary evidence to the proposal document and explicitly states the cost required to cancel agreements with transportation or accommodation providers (hereinafter referred to as “Transportation and Accommodation Cancellation Fees”), the cancellation fees payable when a customer cancels before the trip starts will not exceed the total amount already paid or to be paid to such providers, regardless of the cancellation fee specified in the proposal document.
    2. The company will collect the planning fees or cancellation fees specified in the proposal document even if the customer cancels due to reasons unrelated to the company's responsibility, such as personal financing or travel documentation issues.

  2. Cases Where the Company Does Not Collect Planning Fees or Cancellation Fees

    Customers may cancel the contract without paying planning fees or cancellation fees in the following situations before the trip starts:

    1. If significant changes are made to the contract, including but not limited to:

      1. Changes to the start or end dates of the trip.
      2. Changes to sightseeing spots, facilities (including restaurants), or other destinations.
      3. Changes to the class or facilities of the transport to a lower grade.
      4. Changes in the type or name of transportation companies.
      5. Changes to a flight departing from or arriving at a different domestic airport than planned.
      6. Changes from direct flights to connecting or layover flights between domestic and international locations.
      7. Changes to the type or name of accommodation providers.
      8. Changes to the room type, facilities, view, or other conditions of accommodations.
    2. If the travel fees increase (except when requested by the customer to amend the contract contents).
    3. If natural disasters, war, civil unrest, suspension of services by transportation or accommodation providers, official orders, or other circumstances make it impossible or highly likely to make it impossible to conduct the trip safely and smoothly.
    4. If the company fails to deliver the finalized travel document by the due date.
    5. If the company’s fault prevents the trip from being executed according to the itinerary stated in the contract document.
    6. If, during the trip, the customer becomes unable to receive any services described in the contract document due to reasons unrelated to the customer’s responsibility, or if the company notifies the customer that they cannot receive such services, the customer may cancel the relevant part of the contract without paying the planning fees or cancellation fees, notwithstanding the stipulations in [1]. The company will refund the portion of the travel fees corresponding to the services not provided.
    7. Refund for Services Unable to Be Received

      The company will refund to the customer the portion of the travel fees corresponding to the travel services that could not be provided. However, if the inability to provide services is not attributable to the company's responsibility, the company will deduct any cancellation fees, penalties, or other costs that have already been paid or must be paid to service providers for those services. The remaining balance after such deductions will be refunded to the customer.

11. Cancellation of Travel Contracts by the Company

  1. Before the Trip Begins

    1. If the customer fails to pay the travel fee by the date specified in the proposal document, the company will consider the contract terminated as of the day following that date. In such cases, the customer must pay the company a cancellation fee or an amount equivalent to the travel fee as a penalty, as outlined in the proposal document.

    2. The company may cancel the contract before the trip begins by explaining the reasons to the customer in any of the following cases:

      • The customer is deemed unable to participate in the trip due to illness, absence of necessary assistance, or other reasons.
      • The customer is likely to inconvenience other travelers or interfere with the smooth conduct of group travel.
      • The customer demands an unreasonable burden regarding the contract beyond a rational scope.
      • Conditions essential for the trip, such as snow quantity for ski trips specified at the time of the contract, are unlikely to be met.
      • Uncontrollable factors such as natural disasters, war, riots, service discontinuation by transport or accommodation providers, governmental orders, or other external factors render it impossible or highly likely to render the planned trip unfeasible.
      • If in a communication contract, the customer's credit card becomes invalid, or payment obligations cannot be met following the cardholder agreement.
      • The company finds that the customer falls under sections 3(4) to (6) concerning antisocial or obstructive behavior.

  2. After the Trip Begins

    1. The company may cancel the travel contract even after the trip begins under the following conditions. Refunds for unreceived travel services will be made after deducting cancellation fees, penalties, or costs incurred due to the cancellation:

      • The customer cannot continue the trip due to illness, absence of necessary assistance, or other reasons.
      • The customer disrupts the travel group's discipline or fails to comply with instructions from the company's staff or travel escorts to ensure the safe and smooth implementation of the trip. This includes violent or threatening behavior toward staff or fellow travelers.
      • Continuation of the trip becomes impossible due to uncontrollable circumstances, including natural disasters, war, riots, transport or accommodation service disruptions, or governmental orders.
      • The company finds that the customer falls under sections 3(4) to (6) regarding antisocial or disruptive behavior.
    2. If the company cancels the travel contract under (1) (a) or (c) of this section, it will assist the customer upon request in arranging transportation back to the departure point, with all associated costs to be borne by the customer.

12. Escort Services

  1. Upon the request of the contract supervisor, the company may provide escort services. In such cases, the escort service fee, along with the travel, accommodation, and other expenses necessary for the escort to accompany the group or party, will be included in the total travel fee.
  2. The scope of escort services will primarily cover tasks required to facilitate group or party activities as outlined in the travel itinerary. Additionally, the standard working hours for escorts will be from 8:00 a.m. to 8:00 p.m. unless otherwise specified.

13. Company Responsibility

  1. The company shall compensate for damages incurred by customers due to willful misconduct or negligence by the company or its agents, provided that notice of such damages is given to the company within two years from the day following the occurrence of the damages.
  2. The company shall not be held liable for damages incurred by customers due to circumstances beyond the control of the company or its agents, such as natural disasters, wars, riots, the suspension of travel services by transportation or accommodation providers, orders by public authorities, or similar factors, except in cases outlined in Item 1.
  3. For damages to baggage, the company shall compensate up to a maximum of 150,000 yen per customer, provided that the company is notified of such damages within 21 days from the day following the occurrence of the damages. This limit does not apply in cases where the company is found to have acted willfully or with gross negligence.

14. Customer Responsibility

  1. If the company suffers damages due to willful misconduct or negligence by the customer, the customer shall compensate the company for such damages.
  2. Customers must utilize the information provided by the company and make an effort to understand the contents of the contract, including their rights and obligations as stated in the contract documentation.
  3. If, after the start of the trip, the customer perceives that the travel services provided differ from those described in the contract documentation, they must promptly report this to the company or the travel service provider while still at the travel destination.

15. Passports and Visas

It is the customer's responsibility to confirm whether their current passport is valid for this trip and to obtain the necessary passport and visas before the departure date.

16. Health and Hygiene

Please check the health and hygiene conditions of your travel destination on the Ministry of Health, Labour and Welfare's Quarantine and Infectious Disease Information website: http://www.forth.go.jp/.

17. Overseas Risk Information

  1. Depending on the country or region of your destination, the Ministry of Foreign Affairs may issue travel advisories such as Overseas Risk Information. When you apply for the trip, you will receive a document titled "Overseas Risk Information" at the travel agency. You can also check the information on the "Ministry of Foreign Affairs Overseas Safety Homepage": https://www.anzen.mofa.go.jp/.
  2. If the Ministry of Foreign Affairs issues an "Overseas Risk Information: Avoid Non-Essential Travel" or higher for your travel destination after booking but before departure, the company may modify or cancel the travel contract. However, if the company determines that appropriate safety measures are in place and proceeds with the trip, standard cancellation fees will apply should you decide to cancel. If "Avoid Non-Essential Travel" or a higher warning is issued after the trip has commenced, the company may suspend the trip or modify the itinerary.

18. Shopping Guidance

To provide convenience, we may guide you to souvenir shops during sightseeing or transfers. While the company makes every effort to select reliable stores, purchases are made at the customer's own responsibility. The company cannot assist with product exchanges, returns, or related issues. To avoid complications, always check products thoroughly and collect a receipt when purchasing.

For tax refunds, ensure your purchased items are kept as hand luggage and follow the refund procedures as explained at the souvenir shop or airport.

Please be aware that certain items are prohibited from being brought into Japan under the Washington Convention or domestic laws. Exercise caution when purchasing such items.

19. Reporting Accidents

If any accidents or incidents occur during your trip, please immediately notify the contact provided in your final itinerary. In cases where immediate notification is not possible, inform us as soon as the circumstances allow.

20. Handling of Personal Information

F.T.S. TURISMO LTDA (hereafter referred to as "the Company") ensures the protection and appropriate use of the personal information provided by customers as follows:

  1. Use of Personal Information

    The Company uses the provided personal information for the following purposes:

    • Arranging and providing travel-related services such as transportation and accommodation.
    • Completing various travel procedures.
    • Providing information about the Company's and its partners' products, services, and campaigns.
    • Collecting feedback and impressions after travel participation.
    • Conducting surveys.
    • Delivering special benefits and offers.
    • Creating statistical data. To accomplish these purposes, personal details such as the customer's name, address, phone number, and flight information may be shared in writing or electronically with transportation companies, accommodation providers, or souvenir shops.
      Customers who wish to opt-out of the sharing of personal information with souvenir shops must notify the designated contact person at least 10 days before departure (or the preceding business day if the 10th day falls on a weekend or holiday).

  2. Shared Use of Information

    The Company may share the personal information provided in writing, such as names, addresses, phone numbers, and email addresses, to inform customers about services, campaigns, and business opportunities. The Company will take responsibility for managing any jointly utilized information. For a list of group companies, please refer to the Company's website at https://www.ftsturismo.com/.

  3. Delegation of Handling

    The Company may entrust the handling of personal information to a third party for operational purposes.

  4. Customer Rights

    Customers may request disclosure, correction, deletion, or suspension of their personal data held by the Company. Please direct inquiries to your designated point of contact.

  5. Optional Information

    If certain optional fields in forms are left blank, related services may not be provided appropriately.

For further inquiries, please visit our website or contact the appropriate representative.